Return and Exchanges

We accept returns or exchanges for products damaged in transit or if the incorrect item was shipped. Our return and exchange policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund or exchange, you must first email us within 7 days of the order delivery date at The item must be unused and in the same condition that you received it in the original packaging. Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is sent out.  If a replacement item is not available, we will refund the full purchase price.

Our satisfaction is our number one priority.  Please let us know how we are doing and how we can improve.

Shipping returns

To return your product, after contacting us, you should mail your product to:

Sacksteder’s Cincinnati 9797 Montgomery Rd Montgomery, OH 45242

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds and Exchanges

Once your return or exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved, then your refund will be processed.

Within 3 business days:

If a refund is approved and a credit will automatically be applied to your credit card or original method of payment.

If an exchange/replacement is approved a new item will be shipped to you.

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

Email us at or contact us here.